Seeking Customer Success Specialist

Every year, the U.S. throws away 40% of the food we produce. At the retail level, the average store loses more than $56,300 per year in expired food. Pinpoint Software is stepping up to this challenge with our flagship product, Date Check Pro. Our industry leading solution helps grocers track and prevent 47-72% of that expired loss annually. These successful customer relationships led to the development of Pinpoint's second solution, Taskle, a mobile store walk and checklist tool.

What our local customers say:

"Date Check Pro works as a partner to help fulfill our promise to always provide the highest quality and fresh products to our customers" – Kevin Metcalfe, Metcalfe's Markets

"We used [Taskle] to focus on a side stream item and over doubled the sales in a week's time." – Troy Vosburgh, Festival Foods

About the position:

There are more than 280 stores across the country using Date Check Pro and over 800 around the world using Taskle. With top-notch customer support being an emphasis for us, it's time to expand our support team. That is why we need you.

This role will work directly with our Director of Customer Success to manage touch points with customers. Additionally, you will assist in the management of our Knowledge Base and other various aspects of both Date Check Pro and Taskle, including occasional support roles in various sales and marketing campaigns. This position comes with a wide variety of responsibilities, so the ability to stay organized is a key to success.

If you're looking for a corporate world position, we probably aren't a good fit. However, if you get excited by the opportunity for creativity and a wider variety of responsibilities that gives you broader exposure and growth opportunity, we are just what you're looking for.

So, what's your typical day with us look like?

  • Generate reports to for weekly touch points with customers
  • Handle a variety of inbound support requests via phone and email
  • General support for marketing and sales campaigns
  • Keep program databases up to date
  • Assist with Knowledge Base Development and Management
  • Some travel may be required to assist with Date Check Pro installations

Now how do you get rewarded for all that hard work?

  • Salary, Paid Semi-Monthly
  • Competitive medical, dental, and vision coverage
  • 100% employer funded short & long-term disability coverage
  • 15 days of PTO and holidays
  • Stock options
  • A pinball machine for when you really need a break
  • MacBook Air, Thunderbolt display, and other equipment

The final question is, are you ready to get started? Well then, apply now and let's chat.